Customer Service
Lead in Customer Service
As the face of many businesses, customer service is essential for maintaining customer relations, attracting new clientele and increasing morale in the workplace. Our courses give you the advantage and skills needed to ace your customer service role.
NCFE Lvl 2 Diploma in Customer Service
This qualification is suitable for learners aged 16 and above.
This qualification’s ideal for people who have the scope to bring about permanent improvements in service delivery that benefits their organisation and its customers. Learners don’t necessarily have to be in a role where they’re directly responsible for people and will benefit those already working in, or seeking work in a customer related role.
This QCF qualification provides learners with a wide range of knowledge and skills required to work in a customer service role. It provides learners with the skills and knowledge needed to deliver customer service, understand customers and employer organisations. Optional units in this qualification cover developing customer relationships, resolving customer complaints and providing reception services.
This qualification could lead to a range of different job roles such as:
- Junior Customer Service Assistant
- Junior Secretary
- Junior Receptionist
- Junior Personal Assistant
Learners completing this qualification can progress to:
- Level 3 Diploma in Customer Service
- Level 3 Diploma in Business Administration
Prices including Functional Skills English and Maths Level
£1150
Price without Functional skills
£900
Instalment plan: £50 first payment , and instalments between £50 and £100/ month, you decide.
NCFE Lvl 3 Diploma in Customer Service
This qualification is designed to be undertaken by people working in a customer service role. You will have the scope to bring about permanent improvements in service delivery that benefit your organisation and its customers. This qualification is available for learners aged 16 and above and has no specific entry requirements, though it may be beneficial if you have undertaken a Level 2 qualification before – ideally in a customer service-related discipline.
This QCF qualification develops and accredits a wide range of knowledge and skills needed to work in a customer service role. It covers how to organise and deliver customer service, and understand customers and customer retention. Optional content for this qualification covers exceeding customer expectations, resolving customer complaints, and developing a social media strategy for customer service.
This qualification could lead to a range of different job roles such as:
- Customer Service Manager
- Key Account Manage
- Customer Service Team Leader
Learners completing this qualification can progress to:
- NCFE Level 4 NVQ Diploma in Customer Service
- NCFE Level 4 NVQ Diploma in Business Administration
Prices including Functional Skills English and Maths Level 2
£1500.00
Without Functional skills
£1350
Instalment plan: £50 first payment , and instalments between £50 and £100/ month, you decide.